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The Benefits of Voice AI in Hotels

The Benefits of Voice AI in Hotels

Artificial intelligence is taking the world by storm. Digital technology allows businesses to grow revenue and boost growth consistently. One of the recent developments, voice technology, is proving especially beneficial in the hospitality industry. 2019 is becoming...

Creating a Business Continuity Plan

Creating a Business Continuity Plan

As a leader, you want to do everything you can to ensure that your business has the best shot at success. One step toward accomplishing this goal is to create a business continuity plan, which lists instructions and specific procedures for a company to follow should a...

Wellness in Hospitality

Wellness in Hospitality

Hospitality has always been an industry known for ensuring people are happy and comfortable. Today, however, hotels must navigate a new era as hospitality is becoming increasingly synonymous with health and wellness. Many travelers are recognizing the importance of...

Eight Great Books For Hotel Managers

Eight Great Books For Hotel Managers

Today, companies in the hospitality industry sometimes face significant competition. Hotel managers help give their firms an edge by reading informative books about their field. As I’ve discussed in previous articles, it never hurts to become more educated in your...

Maximize Your Hotel Stay

Maximize Your Hotel Stay

The most influential person at a hotel is the person behind the front desk. They hold the keys to the rooms, can turn away guests, and decide whether or not to upgrade certain guests. Wondering how to make the most of a hotel stay? Read on. Hotels Offer More Than You...

Steve Farzam Biography

Steve Farzam Biography

  Steve Farzam is the Chief Operating Officer of the Shore Hotel, located in Santa Monica, California. Steve has been involved in hospitality from a young age. After his family acquired their first motel, Steve was set on a path that to his involvement in public...