The demand for talent and passion in the hospitality industry has shot up significantly over the past few years. Businesses are now looking for passionate employees, who can turn around their workplaces. The dynamics of hiring in the hospitality industry have now substantially changed, with competitors in the market looking for new ways to find talent.


Preference for Relational Skills

In addition to the professional competency that companies in the hospitality industry look for in applicants, experts in the human resource department now focus on relational skills. Most relational skills that are in high demand today include digital literacy and competency. Relational skills in the hospitality industry enable workers to perform different tasks within the workplace with ease. For example, an individual who is well versed with technology, can read through emails and manage data on a customer relations management platform.


Building Skills

The shifting dynamics also imply that hospitality companies may find it quite hard to find workers with the right set of skills. Companies, therefore, prefer to acquire talent by hiring inexperienced graduates who are then taken through progressive training. Internal employee training programs enable businesses to equip workers with the right kind of technical knowledge that they expect of their employees. Building skills internally through post-hiring training has been a game-changer in helping to maintain professional employee development and high rates of employee retention.


Flexible Work Arrangements

Much of the available talent out there for the hospitality industry is now being hired in temporary contractual arrangements. Companies prefer hiring temporary workers as they greatly value the virtue of flexible working schedules. This arrangement allows for hospitality organizations to look for the top talent right when it is needed. Hiring temporary workers enable the business to go for the most experienced and talented team members who provide services to the company during the peak season.


This is generally a win-win arrangement for both the hospitality employees and the company. The flexibility increases return on investment for the business while also cutting on unnecessary costs of maintaining employees on payroll during the low season.