Eco-Friendly Systems in the Hospitality Industry - Steve Farzam

Eco-Friendly Systems in the Hospitality Industry

Interviewer:  Hi Steve! How are you doing today?

Steve Farzam: Hey, good morning! How are you?

Interviewer: I’m doing well, thank you.

Steve Farzam: Great.

Interviewer: So today we’re going to talk about eco-friendly systems in the hospitality industry. Can you give me a little bit of background on what your take is on eco-friendly hospitality?

Steve Farzam: Sure. Eco-friendly hospitality, great question, is a newer growing trend that we have in the hotel industry. It essentially establishes a bar for a more responsible carbon footprint that we all leave behind. Particularly, raising awareness amongst not only hotel staff, but our guests that frequent our properties to really give them the ability to be mindful of their effect on our environment and how it affects our community and their communities, and give them an opportunity to make a small difference, which everybody getting together and making a difference really has a bigger change for the whole.

Interviewer: Wow that sounds awesome! So what aspects of eco-friendly systems are incorporated at the Shore Hotel?

Steve Farzam: Great question. Shore Hotel is one of the newest hotels in Santa Monica and we have really set the benchmark with eco-friendly systems. Top-down, from the very beginning of the inception of the design build where we sourced most materials within five hundred miles at the hotel, all the demolition that occurred with the properties before that were there, we recycled 89 percent of the materials to proper landfills with the remaining parts that could not be recycled.

Steve Farzam: The hotel itself that is there now, we have approximately 164 guest rooms and we are a four-star hotel. What makes the Shore Hotel particularly eco-friendly is you walk into a guest room and from the flooring that is made of recycled content, to the lights in the room that are the most efficient LED light-emitting diodes, up to the design of the windows in the rooms. We essentially have the windows facing towards the horizon, which would allow for the most natural light to permeate the room, in other words, allowing the guests to use less lights in the room. Just a couple examples. I mean, I could go on and on. On the roof we have a recycled material that’s a polymer-like plastic, which is made of recycled material and has a 50-year life on it and it’s made of white plastic. Essentially what this does is it bounces off the heat rays and prevents heat islands from developing on the roof, which in essence, cools the building down, so it’s less air conditioning needed in the guest rooms.

Steve Farzam: So we did a bunch of things. One of the things that I’m particularly proud of – we were the first hotel in the entire United States that put our foot on the branch, and we were a little scared about it but you know, no risk taken, nothing ventured. What we did is, we partnered up with Southern California Edison, which is our power company, and we instituted a one-time pilot program – which has now grown exponentially – and is called the Demand Response Program. This Demand Response Program essentially does the following: the power company is able to look at the forecast and the days to come and determine what days going to be really hot. And we know in Southern California what’s hot to us; people tend to turn on their air conditioners on full blast and run their washing machines through the day and really drain the grid. If you recall back in the days, we had brownouts and blackouts, and all kinds of other horrific things that happened with our grid system that really takes out tens of thousands of homes and businesses, and really affects the critical infrastructure in our communities.

Steve Farzam: So what the Demand Response Program did and does is, on those days where there’s a critical peak need, without any human intervention, the hotel receives an automated response and we are able to shed our load by nearly 60 percent.

Interviewer: Wow.

Steve Farzam: In other words, the lights automatically dim down. The elevators only work upon you hitting the button, they don’t swirl around. The air conditioners all reset our tillers to a set temperature. It’s more eco-friendly and our guests really don’t even notice the difference. The parking garage changes its sensitivity levels for that few hours and it really makes a difference and it’s been a blast. It’s been a great partnership and done so well.

Interviewer: Yeah, that’s awesome! I mean it sounds really impressive and you have a lot of really great energy-efficient systems within the Shore Hotel so that’s awesome.

Steve Farzam: Yeah, it’s really been great and we have such an amazing staff. I could go on and on with their desire to want to wear recycled uniforms, to even incentivizing our hotel staff to take public transportation. We pay 100 percent of their public transportation as opposed to letting them park at the hotel for free, just so we can send a message that public transportation is better for less traffic on the roads. It’s better on so many levels; the smog, the carbon footprint. It’s a winner all the way around and the staff love it too.

Interviewer: That’s incredible. You also spoke about cogeneration in one of your recent blog posts. Can you expand a little bit on that topic?

Steve Farzam: Absolutely. Cogeneration, or also known as co-gen, is just such a fascinating system that it really caught my eye the first time I heard about it and I actually met with a NASA engineer who, over coffee, gave me the breakdown of how the system works. I think it’s under-utilized and not a lot of people know about it, and I really see it coming to the residential side of homes maybe in the next 10 to 15 years. But essentially, co-gen, co-generation, you have two forms of generation and what it is is, it’s a refrigerator-like size machine, and most people know about a generator in their home. When the power cuts us off, what happens? The generator comes on and it usually runs on diesel, which is not a very sustainable fuel option.

Interviewer: No, not at all.

Steve Farzam: Yeah, and it just creates power, which works for hospitals and businesses that need that critical infrastructure, like fire departments and police departments and stuff like that, but what co-generation does, it essentially is the same thing. It generates power, but it works with natural gas, which is a much eco-friendlier fuel and it’s abundantly available in California. What’s really neat about this is the natural gas comes into this unit, it creates 100 percent smog-free electricity, and the beauty about it is the off, if you want to call it, the heat that’s offset from the generator, is then used to heat up the water. So you get double bang for your buck. You’re getting electricity and the heat that comes off of the generator, which is a substantial amount of heat, we use to heat pools, to heat water in the guest rooms, and it is just the newer generation of the old school solar panel that people would use the heat up their water for their pools. It is very efficient, it’s very resourceful, and it’s just an amazing tool and it’s just a remarkable piece of machinery and technology.

Interviewer: I I mean yeah it definitely sounds like that. Thank you very much for the background.

Steve Farzam: Sure, sure thing.

Interviewer: Awesome. On a more basic level, in what ways, in your opinion, can hotel guests contribute to a cleaner environment?

Steve Farzam: That’s a great question, and this is something that we really value at Shore Hotel and our sister properties. Being a leader in the green movement, I particularly pride myself and my staff, which is really the “boots on the ground” that really helped the guests be educated. So we have several placards throughout the hotel that help the guests understand the initiatives that we have taken, just a few that I have explained to you today, and how their involvement with staying at the hotel essentially contributes to a cleaner environment. And how when they walk by the planters, for example, and they see a sign that says “this is a hybrid irrigation system” and “these are drought-friendly plants” they are able to communicate that, take a picture of it, share it on social media – those types of things. Another thing that we do that really creates some buzz amongst the guests and it’s something that I came up with when the hotel opened up. I remember asking a roundtable that we do with our staff early on, “How can we help motivate the guests to understand our mission with eco-friendliness and reducing our carbon footprint?” And a light bulb went off. We said “Hey, for every guest that stays at the hotel that chooses not to have their rooms serviced, let’s say you’re staying for three nights and you only want your room serviced for one night, or you don’t want your room serviced for any of the nights that you’re there because most people come, they’ll use a towel maybe and make their beds. The traditional hotel put those little flimsy placards up that say, “We’re trying to save tons of gallons of water.” Which is an amazing, great initiative. So throw your dirty towels on the floor and the clean ones, leave them up. This is good. It’s a self-serving initiative for the hotel because of course, they save water, they save electricity, and a bunch of other good things. Which is not a bad thing, but we took it a step further. And the step further is, we tell the guests for every day that you choose to not have room service, we will give you ten dollars. The ten dollars is a small token and essentially what that small token does is it allows the guests to understand that. And we explain this to them when they are checking in, that if they opt not to use our housekeeping services it essentially allows for less chemicals to be used in the guests rooms, less towels to be washed, which is less water, less electricity. The vacuum cleaner that comes into the room is not being activated, sheets aren’t being washed. I mean, the list goes on. Of course, if the guest calls and says they have a special request and they need some towels or shampoo and whatnot, we’ll get it up there in a jiffy. But in terms of really turning the whole room around and cleaning it out when most guests probably don’t even want it, we decided to incentivize them, and you know educating the guests. We tell the guests “Hey, you want to go to the Santa Monica Pier? Make sure you take a ride on the Ferris wheel. It’s 100 percent solar powered.”

Interviewer: Oh nice!

Steve Farzam: Yeah, or providing them bicycles for their family to take a ride instead of doing a rideshare or renting a car, those kinds of options. We also offer a fleet of eco-friendly vehicles and we have also a charging station at the hotel. We were the first hotel in California to have a level two fast charge. It was a grant that I worked on with Nissan with their lease and also with the department of transportation. We educate the guests on those types of initiatives. We have two trash cans in every hotel room. One is dedicated for recycling, the other one is for regular trash. So, every step of the way, we are mindful about our involvement with the environment and basic ways that we can help the environment by even simply asking a guest upon checkout, do they want a printed receipt or would they like one emailed to them? And if they wanted a printed one, no problem. Guess what? It’s coming out on 100 percent recycled paper.

Interviewer: Very cool!

Steve Farzam: Yeah, it’s really cool. And those are just a couple things. And the last thing I will say is this: our hotel is open to the public, guests, but other hotels alike. We invite other hotels that are either in their grand opening phase or their pre-grand opening phase to come out. What we do is not a secret and we don’t see other hotels as a competition. We see them other entrepreneurs trying to do well and we’re all providing a service, and if we can all provide a better service, so be it. Come check out what we’re doing at the Shore Hotel. Our door is open and we love to share what we’re doing if we can make your property a better place.

Interviewer: That sounds incredible. You’ve definitely made some very great strides incorporating eco-friendly systems within the Shore Hotel and contributing to the hospitality industry in general. So thank you so much for taking time out today and sharing this information with me.

Steve Farzam: Sure, thank you!

Interviewer: Yeah of course! Have a great day.

Steve Farzam: You too, have a wonderful day.

Interviewer: Thank you so much.


Do these 5 things after checking into your room - Steve Farzam

Do These 5 Things After Checking Into Your Room

Traveling can be both exciting and stressful. You spent countless hours booking your flight, arranging transportation, and finding the perfect hotel, all for the right price. The last thing you want to experience is discovering your room is not up to par after checking in. While you may not want to create any waves during your stay, do these 5 things as soon as you check into your room. If there are any issues, speak up. Hotels are full of great people that genuinely want to ensure guests to have a memorable stay.

Safety First

Regardless of who you’re traveling with, even if you’re traveling solo, you should always be concerned about your safety. Hotels and their staff care about your safety too, and the rooms are designed to do just that; you just need to ensure their safety measures are in place.

Ensure there is a safe in the room, but that it is also in working condition. Leaving your valuables, like your passport, laptop, and jewelry, in the hotel safe whenever you leave the room will give you peace of mind. However, it will only work if the safe is working too.

Additionally, check the door’s deadbolt lock and ensure you know how to use it. This is an important safety mechanism that should be utilized when you turn in for the evening.

Look for Damages

While you don’t need to do a thorough inspection of every nook and cranny in the room, you should check the lamps, surfaces, electronics, and other room essentials to ensure everything is working properly. Not only will you personally want everything to be in working condition so you can watch TV from your bed and change the channel with ease, but you also don’t want to be charged for any damages that you did not cause. Should you find any damages, let management know immediately.

Inspect the Mattress

After a long flight, the first thing you might want to do after checking into your room is throwing all of your luggage down and flop back onto the bed. While checking the comfort level might be a personal priority, inspecting for bed bugs is even more important. Every hotel, whether 1-star or 5-star, can have them, so save yourself a headache and look on and around the mattress, seams, along the headboard, and under the pillowcases. Pull back the sheets and inspect the tagline and crevices as well, as bed bugs can hide anywhere.

Survey the Mini-Bar

If your room has a mini-bar, double check that it is fully stocked. While you may not want to consume any of the items in the mini-bar, ensuring that nothing is missing will prevent you from being charged for the items.

Prepare for Your Stay

No matter what sort of trip you’re on, taking some time to prepare for your stay will do you wonders. Become familiar with your room and it’s layout. Ask for any additional items you may need, such as pillows or towels. Utilize the hotel concierge and ask for recommendations of fun things to do in the are. Additionally, if you want to start the next day early, order your breakfast from your hotel’s express breakfast menu the night before, allowing you to hit the ground running.