Do these 5 things after checking into your room - Steve Farzam

Do These 5 Things After Checking Into Your Room

Traveling can be both exciting and stressful. You spent countless hours booking your flight, arranging transportation, and finding the perfect hotel, all for the right price. The last thing you want to experience is discovering your room is not up to par after checking in. While you may not want to create any waves during your stay, do these 5 things as soon as you check into your room. If there are any issues, speak up. Hotels are full of great people that genuinely want to ensure guests to have a memorable stay.

Safety First

Regardless of who you’re traveling with, even if you’re traveling solo, you should always be concerned about your safety. Hotels and their staff care about your safety too, and the rooms are designed to do just that; you just need to ensure their safety measures are in place.

Ensure there is a safe in the room, but that it is also in working condition. Leaving your valuables, like your passport, laptop, and jewelry, in the hotel safe whenever you leave the room will give you peace of mind. However, it will only work if the safe is working too.

Additionally, check the door’s deadbolt lock and ensure you know how to use it. This is an important safety mechanism that should be utilized when you turn in for the evening.

Look for Damages

While you don’t need to do a thorough inspection of every nook and cranny in the room, you should check the lamps, surfaces, electronics, and other room essentials to ensure everything is working properly. Not only will you personally want everything to be in working condition so you can watch TV from your bed and change the channel with ease, but you also don’t want to be charged for any damages that you did not cause. Should you find any damages, let management know immediately.

Inspect the Mattress

After a long flight, the first thing you might want to do after checking into your room is throwing all of your luggage down and flop back onto the bed. While checking the comfort level might be a personal priority, inspecting for bed bugs is even more important. Every hotel, whether 1-star or 5-star, can have them, so save yourself a headache and look on and around the mattress, seams, along the headboard, and under the pillowcases. Pull back the sheets and inspect the tagline and crevices as well, as bed bugs can hide anywhere.

Survey the Mini-Bar

If your room has a mini-bar, double check that it is fully stocked. While you may not want to consume any of the items in the mini-bar, ensuring that nothing is missing will prevent you from being charged for the items.

Prepare for Your Stay

No matter what sort of trip you’re on, taking some time to prepare for your stay will do you wonders. Become familiar with your room and it’s layout. Ask for any additional items you may need, such as pillows or towels. Utilize the hotel concierge and ask for recommendations of fun things to do in the are. Additionally, if you want to start the next day early, order your breakfast from your hotel’s express breakfast menu the night before, allowing you to hit the ground running.

Steve Farzam

How to Make Hotel Guests Feel Welcome

He’s away on business. They’re enjoying a honeymoon in a dream destination or vacationing with the family during a yearly getaway. Maybe she’s just passing through. Regardless of why people are travelling, they trust the hotels where they stay with the important responsibility of making them feel right at home even when home might be thousands of miles away.

At the Shore Hotel, we take this duty very seriously, and as COO, I do everything in my power to make sure that guests have the most enjoyable and welcoming experience possible during their stay with us. Check out some of the secrets on how to make guests feel welcomed that I’ve learned after a long career in the hospitality industry!

A Personal Welcome

First impressions are lasting, so making sure you’re ready to greet your guests as they arrive goes a long way toward making them feel right at home. The personal introduction shows the guests that they’re valued, but beyond that, this is the first opportunity you have to shape their opinion of the hotel. You should be dressed professionally and with a friendly, enthusiastic attitude so you can warmly welcome your guests on behalf of the hotel and make them feel special—and happy with their choice of accommodation—as soon as they step through the doors.

Take Care of Their Needs

If your hotel is going to serve as a guest’s home away from home, then you’ll want to provide them with all of the creature comforts they need. In the bathroom, lay out toiletries like sustainable or eco-friendly soaps, shampoos, toothbrushes and toothpaste, razors, and other sundries. Place fresh flowers so that the room is fragrant by the time they arrive to make them feel at ease. And another nice touch for the modern traveler is offering a complimentary phone charger during their stay!

Touch Base Often

Once the guests have had a chance to settle in, find opportunities to catch up with them and ask how they’re enjoying their time with you. Do they like their room? Is there anything that you can do to make them feel more comfortable? These check-ins let guests know that you’re invested in their happiness and that you actually want them to be as comfortable as possible, which will make them feel right at home.